Return and Exchange Policy
At Scarlet Rose Designs, we want you to be happy with your purchase. If your item is not as described, please reach out to us so we can make it right. If the item simply isn’t the right fit for you, please consider gifting it to someone who will enjoy it. Because custom items are made specifically for you, they are not returnable.
Return window
Please let me know if you are not satisfied with your item within 7 days.
Condition requirements
If you are returning or exchanging. an item, please return it unworn.
Wholesale returns
Please reach out to discuss any returns/exchanges for wholesale customers. Requests must be initiated within 7 days of receipt of order. Custom design/saying items are non-returnable.
How to start a return
Please reach out to my email address to start the conversation for a return or exchange.